Terminology

Term	Description
Access token	A JSON Web Token used to grant access to APIs.
Account	Contains contact and billing information, and one or more API Spaces.
API Space	A partition of the platform, containing isolated configuration and data. May also have isolated processing.
App messaging	App or web based two-way messaging.
App user	The end user interacting with a client SDK.
Channel	Channel or route to which a message is delivered, for example, SMS, app messaging, Facebook.
Conversation	Related, ordered set of messages with an ID and specific set of participants.
Inbox	The ability to send push and content into an inbox inside a customer’s app or web site. Formerly known as Donky.
Messaging API	The messaging component of the Enterprise Communications API, providing a unified messaging API able to send to any configured Channel, including SMS, Messaging, Inbox, and Facebook Messenger.
Participant	Someone involved in a Conversation. May be an app user or a platform user.
Platform User	Belongs to an account. Can log in to the portal and perform permitted actions.
Profile	Information related to a particular app user or platform user. Can contain custom data and can also be used to access message history.
Rules	Rules which define the platform functionality, for example, which channel should be used to deliver a message.