Sent
This event indicates a message has been sent on a channel.
Examples
{
"eventId": "0dceaf0d-93ea-4314-a6f8-b0cffe69799a",
"accountId": 1234,
"apiSpaceId": "c924cf6e-4352-4b26-a71a-c2032bea7a01",
"name": "message.sent",
"payload": {
"details": {
"channel": "sms",
"additionalInfo": {
"to": "447123123123",
"successful": true,
"clientRef": "e9f154c8-4011-493f-bb73-09cfcf8a1411"
},
"channelStatus": {
"sms": {
"status": "sent",
"details": {
"to": "447123123123",
"successful": true,
"clientRef": "e9f154c8-4011-493f-bb73-09cfcf8a1411"
},
"updatedOn": "2017-08-31T09:26:14.798Z"
}
}
},
"channelData": {
"sms": {
"phoneNumberCountryCode": "GB",
"segmentCount": 1
}
},
"updatedOn": "2017-08-31T09:26:14.799Z",
"metadata": {
"data": "My correlation data"
},
"id": "e9f154c8-4011-493f-bb73-09cfcf8a1411"
},
"revision": 2,
"etag": "\"2e-PLB2C6w/yVdPjUhuRiZtlvt8k0Q\"",
"timestamp": "2017-08-31T09:26:14.604Z"
}
{
"eventId": "e0c3111b-d3a2-4042-96da-c92dfc7e1c52",
"accountId": 1234,
"apiSpaceId": "fe42e8af-5fc3-40d4-a38c-034535c0a385",
"name": "message.sent",
"payload": {
"id": "89a31d97-b23e-41db-be4c-087df2136bd0",
"details": {
"channel": "rcs",
"additionalInfo": {
"name": "phones/+4477123123123/agentMessages/89a31d97-b23e-41db-be4c-087df2136bd0",
"sendTime": "2019-10-23T16:03:33.677Z",
"contentMessage": {
"text": "Sending is easy with One API"
}
},
"channelStatus": {}
},
"metadata": {
"data": "My important data"
},
"updatedOn": "2019-10-23T16:03:32.468Z",
"channelData": {
"rcs": {
"phoneNumber": "447123123123",
"phoneNumberCountryCode": "GB",
"agentId": "770950354877"
}
}
},
"revision": 2,
"etag": "\"2e-7gE/WwkZra5g83pnw9iaeuI/NJw\"",
"timestamp": "2019-10-23T16:03:33.697Z"
}
{
"eventId": "487b9258-aee0-48da-b410-b253823fda10",
"accountId": 1234,
"apiSpaceId": "fa42e8af-5fc4-40d4-a38c-034535c0a385",
"name": "message.sent",
"payload": {
"details": {
"channel": "fbMessenger",
"additionalInfo": {
"fbMessengerId": "1924625277845988",
"messageId": "mid.$cABAnV7v5AVdiiyqOdVcWeVGDyz-6"
},
"channelStatus": {
"fbMessenger": {
"status": "sent",
"details": {
"fbMessengerId": "1924625277645988",
"messageId": "mid.$cABAnV7v5AVdiiyqOdVcWeVGDyz-6"
},
"updatedOn": "2017-05-30T15:06:56.934Z"
}
}
},
"updatedOn": "2017-05-30T15:06:56.934Z",
"id": "79b156e6-c314-4114-ac6a-be8eab624951"
},
"revision": 2,
"etag": "\"2e-Zb4yVYmVGmr9WRNuY47SF8Vd21I\"",
"timestamp": "2017-05-30T15:06:57.592Z"
}
{
"eventId": "b24a054b-0b23-4156-a88e-f8ef8a048a3b",
"accountId": 1234,
"apiSpaceId": "fe42e8af-5fc3-40b4-a38c-034535c9a385",
"name": "message.sent",
"payload": {
"id": "f89de9a2-8f6f-479f-be8b-b3db017aa3f9",
"details": {
"channel": "twitterDm",
"channelStatus": {}
},
"updatedOn": "2018-10-02T08:11:20.823Z"
},
"revision": 2,
"etag": "\"2e-xn+2bjUkDccUSHXMprMfXnrb1p8\"",
"timestamp": "2018-10-02T08:11:21.172Z"
}
{
"eventId": "769f4305-ea98-45ae-860b-a32e44b9aa47",
"accountId": 1234,
"apiSpaceId": "61d1780d-8440-480a-b268-20b1eb50a4ff",
"name": "message.sent",
"payload": {
"id": "8b6076fe-4c85-4f92-a195-3625a7a62c32",
"details": {
"channel": "appMessaging",
"additionalInfo": {
"conversationId": "Customer_Services_anon_4c191a33-050b-4bab-9147-38300445fdd4",
"conversationMessageId": "8b6076fe-4c85-4f92-a195-3625a7a62c32"
},
"channelStatus": {}
},
"conversationId": "Customer_Services_anon_4c191a33-050b-4bab-9147-38300445fdd4",
"updatedOn": "2019-03-07T10:37:21.529Z"
},
"revision": 2,
"etag": "\"2e-lvaY1DE4bB43iP6/vi6xlcm3rGI\"",
"timestamp": "2019-03-07T10:37:21.640Z"
}
Delivered
This event indicates that a message has been delivered on a channel, if delivery receipts are supported on the channel.
Examples
{
"eventId": "2b612e8c-b88d-485c-8e98-81939f879500",
"accountId": 1234,
"apiSpaceId": "c224cf6e-4352-4b26-a71a-c9032bea7a01",
"name": "message.delivered",
"payload": {
"details": {
"channel": "sms",
"channelStatus": {
"tranid": "946245251",
"messageguid": "9fd260a5-52a7-4d84-bc08-10e04d07d7b7",
"statusid": "1",
"recipient": "447123123123",
"statusdescription": "Messages delivered to handset",
"datetime": "2017-08-31T10:28:00.143",
"clientref": "e9f154c8-4011-493f-bb73-09cfcf8a1411",
"submissiontime": "2017-08-31T10:26:14.317",
"apispaceid": "c224cf6e-4352-4b26-a71a-c9032bea7a01",
"statustimeutc": "2017-08-31T09:27:21.000Z"
}
},
"metadata": {
"data": "My correlation data"
},
"id": "e9f154c8-4011-493f-bb73-09cfcf8a1411"
},
"revision": 3,
"etag": "\"2e-oazq69nFeiKkl5WM78YH7xo/8xU\"",
"timestamp": "2017-08-31T09:28:03.074Z"
}
{
"eventId": "07006cd8-b9b0-4554-ae49-f6bc7b7a22b9",
"accountId": 1234,
"apiSpaceId": "ff42e8af-5fc3-40d4-a38c-034535c0a385",
"name": "message.delivered",
"payload": {
"id": "df80de47-d2d7-436f-afe0-7559f64b0583",
"details": {
"channel": "rcs",
"channelStatus": {
"data": {
"senderPhoneNumber": "+447123123123",
"eventType": "DELIVERED",
"eventId": "MsuYXA9p9FTcKajFDiwiELqA",
"messageId": "df80de47-d2d7-436f-afe0-7559f64b0583",
"sendTime": "2019-10-23T16:17:09.331989Z"
},
"attributes": {
"type": "event",
"project_number": "770950354877",
"event_type": "DELIVERED",
"product": "RBM"
},
"messageId": "653513593921442",
"publishTime": "2019-10-23T16:17:10.329Z"
}
},
"metadata": {
"data": "My important data"
},
"updatedOn": "2019-10-23T16:17:11.325Z"
},
"revision": 3,
"etag": "\"2e-Gcg41t6jFwT2CVW8wouZDroNu9Y\"",
"timestamp": "2019-10-23T16:17:11.328Z"
}
{
"eventId": "77775ef0-60f9-4ec1-8fa5-cfc3990e1f94",
"accountId": 1234,
"apiSpaceId": "fb42e8af-5fc3-40d4-a38c-034535c0a385",
"name": "message.delivered",
"payload": {
"details": {
"channel": "fbMessenger",
"channelStatus": {
"sender": {
"id": "1124625277645988"
},
"recipient": {
"id": "138143536705220"
},
"timestamp": 1496248541996,
"delivery": {
"watermark": 1496248541613,
"seq": 0
}
}
},
"updatedOn": "2017-05-31T16:35:41.613Z",
"id": "0bc1e71e-28f4-40f4-853a-7112fd28f627"
},
"revision": 3,
"etag": "\"2e-5L1Qw6Yi1fL1KMW7AH2amYIvNSI\"",
"timestamp": "2017-05-31T16:35:43.078Z"
}
{
"eventId": "ae467606-6dd3-4eb5-aa9a-1901e1e8cecd",
"accountId": 1234,
"apiSpaceId": "61d1780d-8440-480a-b268-20b1eb50a4ff",
"name": "message.delivered",
"payload": {
"id": "8b6076fe-4c85-4f92-a195-3625a7a62c32",
"details": {
"channel": "appMessaging",
"channelStatus": {
"messageId": "8b6076fe-4c85-4f92-a195-3625a7a62c32",
"conversationId": "Customer_Services_anon_4c191a33-050b-4bab-9147-38300445fdd4",
"scope": "a2p",
"direction": "outbound",
"sentOn": "2019-03-07T10:37:21.624Z",
"isPublicConversation": false,
"profileId": "anon_4c191a33-050b-4bab-9147-38300445fdd4",
"timestamp": "2019-03-07T10:37:21.737Z"
}
},
"conversationId": "Customer_Services_anon_4c191a33-050b-4bab-9147-38300445fdd4",
"updatedOn": "2019-03-07T10:37:21.737Z"
},
"revision": 3,
"etag": "\"2e-E+VfGOH5aZPuHpiCVUOfy63gnNY\"",
"timestamp": "2019-03-07T10:37:21.847Z"
}
Read
This event indicates a message has been read on a channel, note this only applies to channels that support read receipts.
Examples
{
"eventId": "8a418712-a341-480a-9e61-e750ee27cde2",
"accountId": 1234,
"apiSpaceId": "ff42e8af-5fc3-40d4-a38c-034535c0a385",
"name": "message.read",
"payload": {
"id": "208bd9df-efd0-42d2-9f4a-56f97258c3a1",
"details": {
"channel": "rcs",
"channelStatus": {
"data": {
"senderPhoneNumber": "+447123123123",
"eventType": "READ",
"eventId": "MsFHSpJVEUSRKSZQkEX4NNmg",
"messageId": "208bd9df-efd0-42d2-9f4a-56f97258c3a1",
"sendTime": "2019-10-24T08:36:49.527958Z"
},
"attributes": {
"type": "event",
"project_number": "770950354877",
"event_type": "READ",
"product": "RBM"
},
"messageId": "653537493453991",
"publishTime": "2019-10-24T08:36:50.349Z"
}
},
"metadata": {
"data": "My important data"
},
"updatedOn": "2019-10-24T08:36:51.027Z"
},
"revision": 4,
"etag": "\"2e-TxeQvmtFPwKmf7wpfCirDLiBf1o\"",
"timestamp": "2019-10-24T08:36:51.032Z"
}
{
"eventId": "4fb53a11-48a0-46e6-af4c-946556f03445",
"accountId": 1234,
"apiSpaceId": "fb42e8af-5fc3-40d4-a38c-034535c0a385",
"name": "message.read",
"payload": {
"details": {
"channel": "fbMessenger",
"channelStatus": {
"sender": {
"id": "1124625277645988"
},
"recipient": {
"id": "138143536705220"
},
"timestamp": 1496248566710,
"read": {
"watermark": 1496248541613,
"seq": 0
}
}
},
"updatedOn": "2017-05-31T16:35:41.613Z",
"id": "0bc1e71e-28f4-40f4-853a-7112fd28f627"
},
"revision": 4,
"etag": "\"2e-konny6DS4WEpVq5z2UDXb98kYQw\"",
"timestamp": "2017-05-31T16:36:07.407Z"
}
{
"eventId": "762e22d0-23ce-4d91-bad2-f273871ded0f",
"accountId": 1234,
"apiSpaceId": "fe42e8af-5fc3-40d4-a38c-034535c0a385",
"name": "message.read",
"payload": {
"id": "bff606d0-33d2-4791-82b0-24fa2e3564fb",
"details": {
"channel": "twitterDm",
"channelStatus": {
"data": {
"created_timestamp": "1538469171303",
"sender_id": "812306064336760832",
"target": {
"recipient_id": "884511511659708416"
},
"last_read_event_id": "1047041674562686980"
},
"user": {
"id": "812306064336760832",
"created_timestamp": "1500385225907",
"name": "Joe Bloggs",
"screen_name": "JBloggs",
"protected": false,
"verified": false,
"followers_count": 1,
"friends_count": 12,
"statuses_count": 0,
"profile_image_url": "http://abs.twimg.com/sticky/default_profile_images/default_profile_normal.png",
"profile_image_url_https": "https://abs.twimg.com/sticky/default_profile_images/default_profile_normal.png"
}
}
},
"updatedOn": "2018-10-02T08:32:51.303Z"
},
"revision": 3,
"etag": "\"2e-kJ7vnMlELFImgCEV/uKkywPogRo\"",
"timestamp": "2018-10-02T08:32:51.787Z"
}
{
"eventId": "43a708b8-e884-49d6-92eb-cd75b7707f52",
"accountId": 1234,
"apiSpaceId": "61d1780d-8440-480a-b268-20b1eb50a4ff",
"name": "message.read",
"payload": {
"id": "8b6076fe-4c85-4f92-a195-3625a7a62c32",
"details": {
"channel": "appMessaging",
"channelStatus": {
"messageId": "8b6076fe-4c85-4f92-a195-3625a7a62c32",
"conversationId": "Customer_Services_anon_4c191a33-050b-4bab-9147-38300445fdd4",
"scope": "a2p",
"direction": "outbound",
"sentOn": "2019-03-07T10:37:21.624Z",
"isPublicConversation": false,
"profileId": "anon_4c191a33-050b-4bab-9147-38300445fdd4",
"timestamp": "2019-03-07T10:37:21.750Z"
}
},
"conversationId": "Customer_Services_anon_4c191a33-050b-4bab-9147-38300445fdd4",
"updatedOn": "2019-03-07T10:37:21.750Z"
},
"revision": 4,
"etag": "\"2e-kvIDONdrGVEMD3E2ElniLL62jcA\"",
"timestamp": "2019-03-07T10:37:21.864Z"
}
Expired
This event indicates a message has not been delivered within the specified expiry period.
Examples
{
"eventId": "c88f35a8-5fe7-4069-9151-f4dcf8ee89b3",
"accountId": 1234,
"apiSpaceId": "fb42e8af-5fc3-40d4-a38c-034535c0a385",
"name": "message.expired",
"payload": {
"details": {
"channel": "sms",
"channelStatus": {}
},
"updatedOn": "2017-06-01T10:45:05.685Z",
"id": "a3c0c65c-6199-43e1-ba43-e7184a583e86"
},
"revision": 3,
"etag": "\"2e-gTE0IKqsj+rNG0tojkpW/WZezTc\"",
"timestamp": "2017-06-01T16:07:19.777Z"
}
Failed
This event indicates that the message has failed to be sent or delivered.
You only receive channel statuses for non general failures
If your message is accepted but when we try to send we have an issue and cannot send it on any of the channels requested, then you will receive a message.failed event but with no details in the channelStatus object. If we are able to submit to a channel but an issue occurs, then the channelStatus object will contain an object describing the channel issue. See the examples above.
Examples
{
"eventId": "8270b263-4b21-4396-be5a-deb7803bbe3a",
"accountId": 1234,
"apiSpaceId": "fb42e8af-5fc3-40d4-a38c-034535c0a385",
"name": "message.failed",
"payload": {
"details": {
"reason": "The message failed because it could not be sent to any of the configured channels.",
"channelStatus": {}
},
"updatedOn": "2018-06-28T09:56:17.296Z",
"metadata": {
"myMessageId": 45210
},
"id": "0c7d3c2c-c90b-4d12-8416-683420186d08"
},
"revision": 2,
"etag": "\"2e-xiPUac66W8M5clJfkYKXKQ/nBR8\"",
"timestamp": "2018-06-28T09:56:17.305Z"
}
{
"eventId": "c14320d9-6f24-48c6-a981-15879b756203",
"accountId": 1234,
"apiSpaceId": "ae1f5482-2438-41ce-ac1a-9137491f701d",
"name": "message.failed",
"payload": {
"id": "37fe6fcc-8149-48d0-baf9-1c72850d532b",
"details": {
"channelStatus": {
"sms": {
"status": "failed",
"details": {
"reason": "Rejected by operator",
"data": {
"tranid": "78303243",
"messageguid": "a88cf899-07dc-47c0-873f-f2dba2dc35f1",
"statusid": "4",
"recipient": "447123123123",
"statusdescription": "Messages rejected by operator",
"datetime": "2019-04-12T10:47:00.237",
"clientref": "37fe6fcc-8149-48d0-baf9-1c72850d532b",
"submissiontime": "2019-04-12T10:41:13.073",
"apispaceid": "AE1F5482-2438-41CE-AC1A-9137491F701D",
"statustimeutc": "2019-04-12T09:46:00.000Z"
}
},
"updatedOn": "2019-04-12T09:46:00.000Z"
}
},
"reason": "Channel reported the message was undeliverable"
},
"metadata": {
"data": "My correlation data"
},
"updatedOn": "2019-04-12T09:46:00.000Z"
},
"revision": 4,
"etag": "\"2e-9e8qfTZb9PDAQGEExbOz24FWjPk\"",
"timestamp": "2019-04-12T09:47:00.657Z"
}
{
"eventId": "0ee4c8b6-0cc5-4e51-828d-58ce51bcb476",
"accountId": 1234,
"apiSpaceId": "1944aba6-a66d-4ebe-9010-5567e7ba3b25",
"name": "message.failed",
"payload": {
"id": "17377be2-4e2e-4d4d-81c4-760f8bd81c05",
"details": {
"reason": "The message failed because it could not be sent to any of the configured channels.",
"channelStatus": {
"sms": {
"status": "failed",
"updatedOn": "2022-11-30T16:01:10.382Z",
"details": {
"reason": "SMS channel returned a status of unsuccessful",
"data": {
"to": "44123123123",
"successful": false,
"clientRef": "17377be2-4e2e-4d4d-81c4-760f8bd81c05",
"segmentCount": 0,
"validationFailures": [
{
"property": "body",
"failureCode": "UnicodeBodyRejected",
"details": "body field is not valid. Unicode content is not allowed when PreventUnicode is true."
}
]
}
}
}
}
},
"updatedOn": "2022-11-30T16:01:10.388Z"
},
"revision": 2,
"etag": "\"2e-2K2j7Y290E9imvp2K8wIfr8hbOI\"",
"timestamp": "2022-11-30T16:01:10.474Z"
}
{
"eventId": "9e33d815-3700-46fd-a9f7-97004298747d",
"accountId": 1234,
"apiSpaceId": "ff42e8af-5fc3-40d4-a38c-034535c0a385",
"name": "message.failed",
"payload": {
"id": "8d7e7543-92e3-4acd-abfe-d527a7ea580b",
"details": {
"reason": "The message failed because it could not be sent to any of the configured channels.",
"channelStatus": {
"rcs": {
"status": "failed",
"updatedOn": "2019-10-24T13:31:11.619Z",
"details": {
"reason": "The profile is not tester",
"data": {
"phoneNumber": "447123123123",
"phoneNumberCountryCode": "GB",
"profileId": "e9395e29-a4b8-4d4c-9ea1-f6e1a676ac62"
}
}
}
}
},
"metadata": {
"data": "My important data"
},
"updatedOn": "2019-10-24T13:31:11.619Z"
},
"revision": 2,
"etag": "\"2e-7KQ6HOIk/Wlv5NWBmcEYBa9ZL+s\"",
"timestamp": "2019-10-24T13:31:11.633Z"
}
{
"eventId": "d8536261-ee1d-4b88-8f2e-89d9ea35dd1b",
"accountId": 1234,
"apiSpaceId": "c224cf6e-4352-4b26-a71a-c9032bea7a01",
"name": "message.failed",
"payload": {
"details": {
"reason": "The message failed because it could not be sent to any of the configured channels.",
"channelStatus": {
"fbMessenger": {
"status": "failed",
"details": {
"reason": "connect ETIMEDOUT 31.13.71.1:443"
},
"updatedOn": "2017-08-31T11:13:38.238Z"
}
}
},
"updatedOn": "2017-08-31T11:13:38.239Z",
"id": "2a680295-581f-41a7-8825-c6d488e87d07"
},
"revision": 2,
"etag": "\"2e-X5EBTbPlzb3vKVB3mCNjthHMD2E\"",
"timestamp": "2017-08-31T11:13:37.895Z"
}
{
"eventId": "90e0b8c5-efc0-4db0-882d-79783efab84c",
"accountId": 1234,
"apiSpaceId": "ff42e8af-5fc3-40d4-a38c-034535c0a385",
"name": "message.failed",
"payload": {
"details": {
"channelStatus": {
"email": {
"Message-Id": "<[email protected]m>",
"X-Mailgun-Sid": "WyIxYmFhNSIsICJkYXZlLmJhZGRlbGV5QGNvbWFwaS5jb20iLCAiY2NjOGVlIl0=",
"attachment-count": "1",
"body-plain": "",
"code": "606",
"comapi-apiSpaceId": "ff42e8af-5fc3-40d4-a38c-034535c0a385",
"comapi-messageId": "929e38e7-5fed-4aab-865b-824e1fb32457",
"description": "Not delivering to unsubscribed address",
"domain": "mail.comapi-email.com",
"event": "dropped",
"message-headers": "[[\"X-Mailgun-Sid\", \"WyIxYmFhNSIsICJkYXZlLmJhZGRlbGV5QGNvbWFwaS5jb20iLCAiY2NjOGVlIl0=\"], [\"List-Unsubscribe\", \"<mailto:u+mq6wgy3dhbswkjtjhuzdamjxga4tcmrrgaytinbrfy3dcojqgexeerrrgaytqqrzifbekmrwiqzdmjjugbzxiylhmuww2yljnqxgg33nmfygsllfnvqws3bomnxw2jtihu4tgmjxgntginbrgm2dmyzsmezteyzygizwcmbqgvtdqyjwheydcjtdn5wwc4djfvwwk43tmftwkslehu4teolfgm4gknzngvtgkzbngrqwcyrnha3dkyrnhazdizjrmzrdgmrugu3sm4r5mrqxmzjomjqwizdfnrsxsjjugbrw63lbobus4y3pnuthipjfgjasmy3pnvqxa2jnmfygsu3qmfrwk[email protected]mail.comapi-email.com>\"], [\"Content-Transfer-Encoding\", [\"7bit\", {}]], [\"Received\", \"by luna.mailgun.net with HTTP; Tue, 12 Sep 2017 10:14:41 +0000\"], [\"Message-Id\", \"<[email protected]>\"], [\"X-Mailgun-Variables\", \"{\\\"comapi-messageId\\\": \\\"929e38e7-5fed-4aab-865b-824e1fb32457\\\", \\\"comapi-apiSpaceId\\\": \\\"ff42e8af-5fc3-40d4-a38c-034535c0a385\\\"}\"], [\"X-Mailgun-Track-Opens\", \"true\"], [\"X-Mailgun-Track\", \"true\"], [\"To\", \"[email protected]\"], [\"From\", \"Acme Support <general|[email protected]>\"], [\"Subject\", \"Your order has been dispatched\"], [\"Content-Type\", [\"text/html\", {\"charset\": \"ascii\"}]], [\"Mime-Version\", \"1.0\"]]",
"reason": "hardfail",
"recipient": "[email protected]",
"signature": "6490861634ab4b1586aaaed755d776684ca76413e42022976b6b18e0cc2c5a23",
"timestamp": "1505211288",
"token": "2ea3b6ebe4575acfc8f0f6aab61b9f04f0240e46098fc93ff5"
}
}
},
"updatedOn": "2017-09-12T10:14:48.000Z",
"metadata": {
"data": "My correlation data"
},
"id": "929e38e7-5fed-4aab-865b-824e1fb32457"
},
"revision": 3,
"etag": "\"2e-vLlFQqCT9Y1DZ0zNEvaOqP9nH8E\"",
"timestamp": "2017-09-12T10:14:49.000Z"
}
Inbound
This event is an inbound message from a channel.
Examples
{
"eventId": "0028ebc3-c0e9-4924-9b44-9135c7990f57",
"accountId": 1234,
"apiSpaceId": "c224cf6e-4352-4b26-a71a-c9032bea7a01",
"name": "message.inbound",
"payload": {
"from": {
"phoneNumber": "447234234234",
"profileId": "sms_447234234234"
},
"channel": "sms",
"to": {
"phoneNumber": "447123123123"
},
"body": "Hello",
"channelData": {
"messageId": "2014753436",
"keyword": "",
"clientRef": "",
"receivedOn": "2017-08-31T11:57:54.000Z"
},
"id": "4980e512-1a11-4ac3-ad9b-f8a23905432b",
"receivedOn": "2017-08-31T11:57:55.735Z"
},
"revision": 0,
"etag": "\"2e-egLNsnrQHYwEYFdCSTKKvFzExjM\"",
"timestamp": "2017-08-31T11:57:55.738Z"
}
{
"eventId": "020b8e91-a116-47c6-b7e9-dab878e5761a",
"accountId": 1234,
"apiSpaceId": "fb42e8af-5fc3-40d4-a38c-034535c0a385",
"name": "message.inbound",
"payload": {
"from": {
"fbMessengerId": "1924625277645988",
"profileId": "[email protected]"
},
"channel": "fbMessenger",
"body": "Hi there",
"channelData": {
"pageId": "118143536805220",
"body": {
"sender": {
"id": "1924625277645988"
},
"recipient": {
"id": "118143536805220"
},
"timestamp": 1496157103192,
"message": {
"mid": "mid.$cAAAnV7v5AVdiiy7sWFcWemjwmFUt",
"seq": 611,
"text": "Hi there"
}
}
},
"id": "8e14bc40-cf93-44bf-be7b-d5dfa77cb53e",
"receivedOn": "2017-05-30T15:11:44.451Z"
},
"revision": 0,
"etag": "\"2e-gLoREj4XI35uB44EZ2pYIeiIhls\"",
"timestamp": "2017-05-30T15:11:45.169Z"
}
{
"eventId": "bb7529b7-6f42-48ae-9c7c-f4787f0309c1",
"accountId": 1234,
"apiSpaceId": "fb42e8af-5fc3-40d4-a38c-034535c0a385",
"name": "message.inbound",
"payload": {
"from": {
"fbMessengerId": "1924625277645988",
"profileId": "[email protected]"
},
"channel": "fbMessenger",
"channelData": {
"pageId": "118143536805220",
"body": {
"sender": {
"id": "1924625277645988"
},
"recipient": {
"id": "118143536805220"
},
"timestamp": 1496157323290,
"message": {
"mid": "mid.$cAAAnV7v5AVdiizJIGlcWez6SN4a6",
"seq": 613,
"attachments": [
{
"type": "image",
"payload": {
"url": "https://scontent.xx.fbcdn.net/v/t35.0-12/18836412_972877662815683_1343824608_o.png?_nc_ad=z-m&oh=bb64923a45848c937f15cbb415bf7942&oe=592F8F05"
}
}
]
}
}
},
"id": "2e779cb8-681d-440f-b48a-c0e6061cecc0",
"receivedOn": "2017-05-30T15:15:32.120Z"
},
"revision": 0,
"etag": "\"2e-JpSAWx+NJaPfrFzaDVTp863rgZ4\"",
"timestamp": "2017-05-30T15:15:32.873Z"
}
{
"eventId": "aedd9b12-b58e-484f-ab56-a2f6f78436d5",
"accountId": 1234,
"apiSpaceId": "fe42e8af-5fc3-40d4-a38c-034535c0a385",
"name": "message.inbound",
"payload": {
"from": {
"twitterId": "812306064336760832",
"twitterUsername": "JBloggs",
"twitter": {
"created_timestamp": "2590-01-15T00:38:52.000Z",
"name": "Joe Blogs",
"profile_image_url_https": "https://abs.twimg.com/sticky/default_profile_images/default_profile_normal.png",
"protected": false,
"verified": false
},
"profileId": "d377e8b2-5926-4a1b-b5c4-9ae200cae6b6"
},
"channel": "twitterDm",
"to": {
"twitterId": "845311511659708416"
},
"messageParts": [
{
"type": "text/plain",
"data": "Blue Bird"
}
],
"channelData": {
"body": {
"data": {
"type": "message_create",
"id": "1047039859041423364",
"created_timestamp": "1538468730112",
"message_create": {
"target": {
"recipient_id": "845311511659708416"
},
"sender_id": "812306064336760832",
"message_data": {
"text": "Blue Bird",
"entities": {
"hashtags": [],
"symbols": [],
"user_mentions": [],
"urls": []
},
"quick_reply_response": {
"type": "options",
"metadata": "external_id_2"
}
}
}
},
"user": {
"id": "812306064336760832",
"created_timestamp": "1500385225907",
"name": "Joe Blogs",
"screen_name": "JBlogs",
"protected": false,
"verified": false,
"followers_count": 1,
"friends_count": 12,
"statuses_count": 0,
"profile_image_url": "http://abs.twimg.com/sticky/default_profile_images/default_profile_normal.png",
"profile_image_url_https": "https://abs.twimg.com/sticky/default_profile_images/default_profile_normal.png"
}
}
},
"receivedOn": "2018-10-02T08:25:30.747Z",
"body": "Blue Bird",
"correlation": {
"messageId": "372bbfb8-4d8e-46f1-b8d2-b33a762171c9"
},
"id": "78aae0cb-bdca-4b79-9f73-83dcb2851c89"
},
"revision": 0,
"etag": "\"2e-EKGW6fs2r7aKY00i++n2W/ydqRM\"",
"timestamp": "2018-10-02T08:25:30.749Z"
}
{
"eventId": "024c3f39-86a9-47a8-b3b9-7a1fc3e273e3",
"accountId": 1234,
"apiSpaceId": "61d1780d-8440-480a-b268-20b1eb50a4ff",
"name": "message.inbound",
"payload": {
"from": {
"profileId": "anon_4c191a33-050b-4bab-9147-38300445fdd4"
},
"to": {
"conversationId": "Customer_Services_anon_4c191a33-050b-4bab-9147-38300445fdd4",
"profileId": "TEAM\\Customer_Services"
},
"channel": "appMessaging",
"channelData": {
"messageId": "36136f57-7c13-4a6b-bc17-67f5c4dfd201",
"metadata": {},
"context": {
"from": {
"id": "anon_4c191a33-050b-4bab-9147-38300445fdd4"
},
"conversationId": "Customer_Services_anon_4c191a33-050b-4bab-9147-38300445fdd4",
"sentBy": "session:anon_4c191a33-050b-4bab-9147-38300445fdd4",
"sentOn": "2019-03-07T10:40:49.118Z",
"scope": "a2p",
"direction": "inbound"
},
"parts": [
{
"data": "Hi there",
"size": 8,
"type": "text/plain"
}
]
},
"body": "Hi there",
"correlation": {
"messageId": "8b6076fe-4c85-4f92-a195-3625a7a62c32"
},
"id": "13a4090d-59f5-4f5f-8b5c-44904e4f33cd",
"receivedOn": "2019-03-07T10:41:16.184Z"
},
"revision": 0,
"etag": "\"2e-XQsB+++7ler4ZxAAPBVKJ1apYKs\"",
"timestamp": "2019-03-07T10:41:16.193Z"
}
{
"eventId": "833b5df1-7238-4916-bd2d-5ef0ebf24d61",
"accountId": 1234,
"apiSpaceId": "ff42e8af-5fc3-40d4-a38c-034535c0a385",
"name": "message.inbound",
"payload": {
"from": {
"phoneNumber": "447123123123",
"phoneNumberCountryCode": "GB",
"profileId": "98f16701-7041-4511-b0ab-34a4554599de"
},
"channel": "rcs",
"to": {
"agentId": "770950354877"
},
"messageParts": [
{
"type": "text/plain",
"data": "Hi"
}
],
"receivedOn": "2019-10-24T13:46:55.502Z",
"body": "Hi",
"correlation": {
"messageId": "eeabef3f-848d-4a00-8aaa-c7779648d7e5",
"metadata": {
"data": "My important data"
}
},
"id": "5f111b34-b9c8-483f-afa2-eeeed6346366"
},
"revision": 0,
"etag": "\"2e-82hH53sJtouGf0qQqqxl6xNQwS0\"",
"timestamp": "2019-10-24T13:46:55.531Z"
}
{
"eventId": "1c26007e-7e3a-4c2e-a6ef-5c8a8d7b4d94",
"accountId": 1234,
"apiSpaceId": "ff42e8af-5fc3-40d4-a38c-034535c0a385",
"name": "message.inbound",
"payload": {
"from": {
"phoneNumber": "447123123123",
"phoneNumberCountryCode": "GB",
"profileId": "98f16701-7041-4511-b0ab-34a4554599de"
},
"channel": "rcs",
"to": {
"agentId": "770950354877"
},
"messageParts": [
{
"type": "application/pdf",
"url": "https://rcs-user-content-eu.storage.googleapis.com/802acc59-605f-417c-c2fb-877222c2d1e7/5f5cd9e112c64f47aa79368b945643b3e4ef51021d739db15d07cbcfacc5",
"name": "ClaimsForm.pdf"
}
],
"receivedOn": "2019-10-29T16:38:46.405Z",
"correlation": {
"messageId": "419b23d5-8e82-4b05-9a30-b2d91400033d",
"metadata": {
"data": "My important data"
}
},
"id": "1be3b3cf-e93e-4b81-97ca-2b747ec2a8ff"
},
"revision": 0,
"etag": "\"2e-Kf5vZlGmG20yIO7oPsDxEPZUiW8\"",
"timestamp": "2019-10-29T16:38:46.428Z"
}
{
"eventId": "d40f6c64-2687-40db-8315-b2a7c486cb6b",
"accountId": 1234,
"apiSpaceId": "ff42e8af-5fc3-40d4-a38c-034535c0a385",
"name": "message.inbound",
"payload": {
"from": {
"phoneNumber": "447123123123",
"phoneNumberCountryCode": "GB",
"profileId": "98f16701-7041-4511-b0ab-34a4554599de"
},
"channel": "rcs",
"to": {
"agentId": "770950354877"
},
"messageParts": [
{
"type": "image/gif",
"url": "https://rcs-user-content-eu.storage.googleapis.com/403705b0-5638-45d3-91a7-cd2d3cbadfe7/8b4c1b0f711bbbc4fe07b751edb494ef09c00f7b21f5ba83015d25e6ca23",
"name": "3"
}
],
"receivedOn": "2019-10-29T16:21:06.195Z",
"correlation": {
"messageId": "419b23d5-8e82-4b05-9a30-b2d91400033d",
"metadata": {
"data": "My important data"
}
},
"id": "7ba338db-fb7c-46ed-8d45-ffab38a5c5c6"
},
"revision": 0,
"etag": "\"2e-eiv0ZMO6mzU2sO0z3TL69n1ux2E\"",
"timestamp": "2019-10-29T16:21:06.197Z"
}