Terminology

Term	Description
Access Token	A JWT used to grant access to APIs.
Account	Contains contact and billing information. Contains one or more API Spaces
API Space	Partition of the platform, containing isolated configuration and data. May also have isolated processing.
App Messaging	App / web based two way messaging
App User	The end user interacting with a our App Messaging client SDK
Channel	Channel / route to which a message will be delivered, e.g. SMS, App Messaging, Facebook etc.
Conversation	Related, ordered set of messages with an id and specific set of Participants.
Inbox	The ability to send push and content into an Inbox inside a customer’s app / web site. (Formally known as Donky)
Messaging API	This is the messaging component of the One API providing a unified messaging API able to send to any configured Channel, including SMS, Messaging, Inbox, Facebook Messenger.
Participant	Someone involved in a Conversation. May be an App User or a Platform User.
Platform User	Belongs to an account. Can log in to the portal and perform permitted actions.
Profile	Information related to a particular App User or Platform User. Can contain custom data and can also be used to access message history.
Rules	Rules which define the platform functionality, for example which Channel should be used to deliver a message.